Free US shipping on orders of $200 or more

Effective October 4, 2026 ยท Version 1.0

This Refund and Returns Policy forms part of the Terms of Sale. Section 1 tells you what it does not cover, because the most important refund right you have lives somewhere else.

1. What this policy does not cover

1.1 This policy governs goods that have been delivered to you. It does not govern an order that we failed to ship.

1.2 If we do not ship your order within the time we committed to, you have an unconditional right to cancel and receive a full refund, including shipping, within seven working days. That right is set out in Sections 3 and 4 of the Shipping Policy. Nothing in this policy limits it. No restriction below applies to an order that never shipped.

2. Why returns are restricted

These are research materials. Once a parcel leaves our control we cannot verify how it was transported, stored or handled and we cannot return a returned vial to inventory without putting every later buyer at risk of a material of unknown provenance. The restrictions below exist for that reason. They are not a convenience.

3. What cannot be returned

3.1 We do not accept the return of:

  1. any product whose seal has been broken or whose packaging has been opened;
  2. any product that has been reconstituted, diluted, decanted or otherwise altered;
  3. any product that has left the storage conditions stated on its label;
  4. any product returned more than thirty (30) calendar days after delivery;
  5. any product identified as non-returnable on its product page; or
  6. any product returned without a return authorization issued by us.

3.2 This is not a change-of-mind policy. Order what your protocol calls for.

4. What we will put right

4.1 Contact us within ten (10) calendar days of delivery, which is the inspection period under Section 7.1 of the Terms of Sale, if:

  1. we sent the wrong item;
  2. an item is missing from the parcel;
  3. an item arrived damaged;
  4. a product does not conform to the specifications stated in the certificate of analysis supplied with its lot; or
  5. a lot number or label does not match the certificate of analysis supplied with it.

4.2 Where we confirm any of these, we will replace the item or refund it in full, including the original shipping charge, at our option. We cover any return shipping we ask you to arrange. This is your exclusive remedy under Section 8.3 of the Terms of Sale.

4.3 A product that performs otherwise than you expected in your application is not a nonconforming product and is not covered by this Section. Determining whether a product suits your application is your responsibility under Section 8.4 of the Terms of Sale.

5. How to raise a claim

  1. Email [email protected] with your order number and a description of the problem.
  2. Attach photographs of the outer packaging, the inner packing, the product, and any label and lot number.
  3. Keep everything, including all packaging, until the claim is closed.
  4. Wait for a return authorization before you send anything back. Unauthorized returns are refused and are not refunded.

We acknowledge claims within two business days and decide them within five business days of receiving the information we need.

6. Refunds

6.1 Method. Refunds go to the original payment method. We do not refund to a different method, to a third party or as store credit unless you ask for store credit and we agree.

6.2 Timing. We issue an approved refund within seven (7) working days of approving it. For an order that never shipped, the deadline in Section 4.1 of the Shipping Policy applies instead and is not extended by this Section.

6.3 Posting. How long a refund takes to appear on your statement after we issue it is controlled by your bank and is commonly five to ten business days.

6.4 No restocking fee. We charge no restocking fee on any return authorized under this policy.

7. Canceling before shipment

7.1 You may cancel any order for a full refund at any time before it ships. Email us with the order number. Canceling costs you nothing.

7.2 Once a parcel is in the carrier’s possession it cannot be canceled and Section 3 governs.

8. Orders we cancel

8.1 We may cancel an order before shipment under Section 1.2 of the Terms of Sale, on account refusal, on supply failure under Section 12 of the Terms of Sale, or where our payment processor declines or restricts the transaction. We refund a canceled order in full within seven working days.

8.2 We do not charge you for an order we cancel and we do not retain any part of the payment.

9. Payment recipient and disputes

9.1 Payments are sent by Zelle to the recipient MAVERICKS AMINOS LLC. If you do not recognize a payment, check that recipient name in your banking app before anything else.

9.2 If something is wrong with an order, contact us first. We will work it through and in most cases we can resolve it faster than a bank can. Nothing in this policy asks you to give up any right you have to dispute a payment with your bank or payment provider and we would not ask you to.

10. Contact

Mavericks Aminos
6168 Krogerus Rd
Chisholm, MN 55719
[email protected]